Privacy policy

Last updated: November 1, 2026

This policy explains what MapX Pet (operator of mapxpet.com and mapxpet.ca) collects, why, and the choices you have. We follow Canadian privacy law, including PIPEDA, and Canada's anti-spam law (CASL) for email.

1. What we collect

• Your email address, when you become a member.
• Optional pet details: pet type, name and how many pets you have, only if you choose to share them.
• Your preferred city, which you pick at signup and can change anytime.
• Device location, in the MapX Pet app and only with your permission.
• A notification token, if you turn on local event alerts in the app.
• Membership status: whether your membership is active, when it renews, and whether you've cancelled.
• AI assistant details: if an AI assistant started your signup, the assistant's name and its User-Agent (a short technical label).
• Basic analytics: visit counts, pages viewed and general traffic info, mostly in aggregate.

We never see or store your full card number.

2. Why we use it

• To run your membership: receipts, member codes and account messages.
• To work out the "Pets helped" total. This is a single number and never shows individual pets.
• To keep the site secure and working, and to understand how it's used.

We only send marketing email if you agree to it, and you can unsubscribe anytime.

3. Consent

By joining, you consent to us using your information as described here. You can withdraw consent anytime. If you do, we may no longer be able to provide the membership.

4. Who processes your information

• Stripe handles payments. You enter your card details on Stripe's own page, and we never see your full card number.
• Cloudflare hosts the site and provides security and privacy-friendly web analytics.
• Google AdSense shows ads on the website, but only if and when we turn ads on. Google may use cookies, including for personalised ads. You can manage personalised ads in Google's ad settings and read how Google uses data at policies.google.com. Members can switch ads off.
• Partner businesses get none of your personal information. You just show them your member code.

We don't sell your personal information.

5. Your city and location

We use your preferred city and, with your permission, your device location only to show nearby places and send local alerts. We don't sell or share your location with partners. You can turn location off anytime in your device settings, turn off notifications in the app or your device settings, and change your city anytime in your account.

6. Your pets' privacy

Pet names are never shown publicly, and we never share them with Stripe or our partners.

7. How long we keep it

We keep your information while you're a member. After you leave, we keep only what we need for tax, accounting and legal reasons, then delete it.

8. Security

We use reasonable safeguards and trusted providers to protect your information. No system is perfectly secure, so if something goes wrong, we'll tell you as the law requires.

9. Your rights

You can ask to see the information we hold about you, correct it, delete it, or withdraw your consent. Contact us through the contact details on mapxpet.com.

10. Cookies

We use only the cookies and browser storage the site needs to work, such as remembering ad-free browsing for members. If ads are turned on, Google may set advertising cookies as described above.

11. Children

Membership is for adults. We don't knowingly collect information from children.

12. Information stored outside Canada

Some of our providers, including Stripe, Cloudflare and Google, may process information in the United States or other countries. When they do, it's covered by the laws of those countries.

13. Changes

If we update this policy, we'll change the date above. If a change matters, we'll tell members before it takes effect.

14. Contact

Questions or requests? Contact us through the contact details on mapxpet.com.